Student Complaints

Students have the right to inquire about and propose improvements in policies, regulations, and procedures affecting the welfare of students. Students also have the right to privately confer with personnel concerning a personal grievance.

PURPOSE

This policy outlines the process for students to share their concerns, complaints, and proposals that contribute to an academic environment conducive to learning.

PROCESS

  1. Students have the right to put into writing complaints or proposals regarding any aspect of the University. The complaint or proposal should be addressed to the Director, Dean, or Program Director of the department to which the complaint or proposal applies. If the complaint or proposal is related to violations of the Student Code of Conduct or concerns with Student Services, the complaint or proposal should be addressed to the Vice President of Student & Employee Affairs. Complaints related to an officer of the University, Dean, or Program Director should be addressed through the Vice President of Student & Employee Affairs.
  2. The affected Dean or Director is responsible for investigating the allegations/complaint/proposal and determining a course of action. The investigation may include interviewing witnesses and other involved parties, and reviewing other evidence submitted in support of the allegation/complaint.
  3. In all cases, the accused party will be informed of the allegation/complaint and will have the opportunity to respond or explain.
  4. The affected Dean or Director is responsible for determining a course of action. The investigation and course of action may lead to the following:
    1. The allegation/complaint or proposal has no merit and is subsequently dropped.
    2. The allegation/complaint or proposal has merit and is such that it is administratively handled by the Dean or Director.
    3. The allegation has merit and is such that it is referred to President’s Cabinet for a formal review and action.
  5.  If the outcome is not satisfactory, the student may proceed to the next person in the organizational chain, and finally to the University President to seek resolution.
  6. Information from formal complaints is used, as appropriate to foster ongoing program improvement. Formal complaints, as defined by the University and their resolution are filed in the University Formal Complaints file upon resolution of the complaint.

Retaliation/Threats of Retaliation

Resurrection University prohibits retaliation or threats of retaliation against anyone for filing a complaint. Any retaliation or threat of retaliation shall be treated as a separate incident, which shall be handled in the same manner and be subject to the same procedures as the complaint itself.